Q: How long will it take to ship my order?

A: Most orders are handmade and shipped within 3–5 business days. You will receive a tracking number once your package is on the way.

Q: Do you offer international shipping?

A: Yes, we ship worldwide. Delivery times vary by country, usually 7–18 business days.

Q: How can I track my order?

A: Once shipped, we will send a tracking link to your email. You can also check your order status in “My Account”.

Q: Are your necklaces really handmade?

A: Yes. Every piece is carefully handmade in our studio, not mass-produced. Each one is unique.

Q: What materials do you use?

A: We use quality materials including natural stones, alloy, copper, and plated finishes. All are safe for daily wear.

Q: Will the jewelry fade or tarnish?

A: With proper care, our pieces stay beautiful for a long time. Avoid contact with water, perfume, and sweat for longer life.

Q: What is the length of the necklaces?

A: Most chain lengths are around 40–45cm with an extension, suitable for most women. Exact size is listed on each product page.

Q: Can I request a custom length?

A: Yes! Please leave a note when ordering or contact us before purchase.

Q: Can I return or exchange an item?

A: We accept returns within 30 days if the item is unused and in original condition.

Q: What if my order arrives damaged?

A: Please contact us with photos within 7 days. We will resend a new item or refund immediately.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other secure methods.

Q: Do you have wholesale or bulk discounts?

A: Yes, we offer special pricing for bulk orders. Please contact us for details.

Q: Are gift boxes available?

A: Yes! All orders come with a simple gift package, perfect for gifting.

Q: Can I customize a necklace with a name or initial?

A: Some styles support custom engraving. Please check the product page or send us a message.